1. Controller and Contact Details

MobiLodge (Pty) Ltd acts as the “responsible party” (data controller) for all personal information processed. Queries, requests or complaints relating to personal data may be directed to:

Email: piet@mobilodge.com
Telephone: 081 767 4949

2. Scope and Application

This Policy applies to all personal information collected through our website, quotation systems, customer communications, social-media platforms, and any related electronic or offline interactions with MobiLodge.

It does not extend to third-party websites or services which may be accessible via our website. We accept no responsibility for the privacy practices of such external parties.

3. Categories of Personal Information Collected

We collect and process the following categories of personal information, as applicable:

• Identity information (such as name and surname);
• Contact details (telephone number, mobile number, and email address);
• Transactional and financial data relating to quotes, orders, or payments;
• Technical and usage data including IP address, browser type, operating system, referring URLs, and activity on our website (via cookies or analytics tools);
• Correspondence and documentation voluntarily provided by you (e.g. via forms, email or telephone);
• Marketing preferences and consent records.

We will only collect information that is reasonably necessary for legitimate business purposes or as required by law.

4. Lawful Basis and Purpose of Processing

MobiLodge processes personal information on one or more of the following lawful bases:

• Performance of a contract or steps necessary to enter into a contract with you;
• Compliance with a legal or regulatory obligation;
• Our legitimate business interests, provided these do not override your privacy rights;
• Your explicit consent, where required (for example, marketing communications).

Personal information may be used to:

• Process quotations, orders, payments and deliveries;
• Communicate with you regarding enquiries, after-sales service, and support;
• Maintain business records for accounting, tax and warranty obligations;
• Conduct analytics to enhance our website, products and services;
• Send promotional information where lawful consent exists;
• Comply with any applicable laws, regulations, or lawful orders.

5. Disclosure of Personal Information

We may share your personal information with carefully selected third parties who assist us in conducting our business, always under strict confidentiality and security obligations. These include:

• Payment processors, IT hosting providers, CRM or cloud-storage services;
• Logistics, transport and delivery partners;
• Warranty and servicing providers;
• Legal, accounting, and professional advisers.

We will never sell, rent, or otherwise disclose your personal information to unauthorised third parties for commercial gain. International transfers, if any, will be governed by appropriate data-transfer mechanisms to ensure compliance with applicable law.

6. Cookies and Tracking Technologies

Our website utilises cookies and similar technologies for functional and analytical purposes. These assist us in ensuring proper site performance, analysing usage patterns, and improving our services.

By continuing to browse our website, you consent to the placement of cookies unless you adjust your browser settings to refuse them. You may withdraw such consent at any time by clearing or blocking cookies in your browser settings. Some functions may not operate optimally without cookies.

7. Data Retention

Personal information is retained for as long as necessary to fulfil the purposes outlined in this Policy, including any legal, accounting, or reporting requirements.

• Transactional records, invoices, and warranty data: up to seven (7) years after the transaction date.
• Marketing and consent records: until you unsubscribe or withdraw consent.

After expiry of the retention period, data will be securely deleted or irreversibly anonymised.

8. Data Security

We employ appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or destruction of personal information. These include encryption, access controls, secure servers, and confidentiality undertakings with personnel and service providers.

Despite these measures, no system is entirely secure. Should a data-breach incident occur that may reasonably compromise your personal information, MobiLodge will notify affected individuals and the relevant supervisory authority in accordance with POPIA.

9. Your Rights as a Data Subject

Under applicable privacy legislation, you have the right to:

• Request confirmation as to whether we hold personal information about you;
• Access and obtain a copy of such information;
• Request correction, update, or deletion of inaccurate or obsolete information;
• Withdraw consent for processing where consent is the lawful basis;
• Object to direct marketing at any time;
• Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted in writing to piet@mobilodge.com. Proof of identity may be required before we can process any request.

The Information Regulator can be contacted at https://inforegulator.org.za.

10. Amendments to This Policy

MobiLodge reserves the right to amend or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. The revised version will be published on our website with an updated “Effective Date”. Continued use of our website or services following such updates constitutes acceptance of the revised terms.

11. Governing Law and Jurisdiction

This Policy is governed by and shall be interpreted in accordance with the laws of the Republic of South Africa. Any dispute or claim arising out of or relating to the processing of personal information shall fall within the exclusive jurisdiction of the South African courts.